FAQs

1. What does a UVC sterilizer do?

A UVC sterilizer uses ultraviolet-C (UVC) light to eliminate up to 99.9% of germs, bacteria, and viruses from your toothbrush or other small personal items. Unlike chemical disinfectants, it provides a safe, fast, and chemical-free cleaning process, protecting your items without leaving residues. The sterilizer ensures your toothbrush stays hygienic, reduces the risk of oral infections, and extends the life of your toothbrush by keeping bristles clean and bacteria-free.

2. How does UVC sterilization work?

UVC light works by damaging the DNA and RNA of microorganisms, effectively stopping them from reproducing. Without the ability to replicate, bacteria, viruses, and fungi die off naturally. This is the same technology used in hospitals, laboratories, and water treatment facilities for medical-grade disinfection. Unlike traditional cleaning methods, UVC sterilization reaches the microscopic level, sanitizing even hard-to-reach areas on bristles or other small objects.

3. Is it safe to use?

Yes! UVC sterilization is completely safe when used as directed. Our Mintic sterilizers are designed with automatic safety features: the unit shuts off immediately if the lid is opened mid-cycle, preventing any direct exposure to your eyes or skin. The light is fully contained within the chamber, so you can clean items without any risk. It’s also eco-friendly since no chemicals are used, meaning no harmful residues are left on your toothbrush or other items.

4. What items can I sterilize?

While the device is primarily designed for toothbrushes, it can also disinfect many small personal items, including:

  • Razors

  • Dental tools

  • Baby pacifiers

  • Mouthguards

  • Eyewear nose pads

  • Small beauty tools (like makeup brushes)

The sterilizer works best with items that fit comfortably inside the chamber. Always ensure items are dry and free from excess moisture for optimal sterilization results.

5. How long does sterilization take?

A full cleaning cycle typically takes just 3–7 minutes, depending on the model. The Mintic sterilizer also features automatic timed cycles, so it can disinfect items at regular intervals without manual operation. For families or shared spaces, this ensures toothbrushes are sanitized multiple times per day, keeping germs consistently under control.

6. Do I need to replace any parts?

No! The UVC LED lamp has an exceptionally long lifespan, often exceeding 10,000 hours, which can last several years under normal use. There are no chemicals, filters, or consumables required, making maintenance simple and cost-effective. You just need to keep the chamber clean and dry to maintain optimal performance.

7. How do I charge it?

The Mintic sterilizer features USB-C charging, offering fast, universal, and convenient recharging. You can charge it via:

  • Laptop USB ports

  • Wall adapters

  • Power banks

  • Car chargers

A single full charge usually provides weeks of regular use, depending on the frequency of sterilization cycles.

8. Can I travel with it?

Absolutely! The compact and lightweight design of the Mintic Traveller model makes it ideal for:

  • Home use

  • Office desks

  • Business trips

  • Vacation or hotel stays

Its small footprint fits easily in luggage or backpacks, and USB-C charging means you don’t need to carry bulky power adapters.

9. How long does shipping take?

We ship your orders quickly and efficiently. Estimated delivery times:

  • USA: 5–9 business days

  • Canada: 7–12 business days

  • Europe and other regions: 10–20 business days (depending on customs and local delivery conditions)

Once shipped, you’ll receive a tracking number so you can follow your package every step of the way.

10. Does it come with a warranty?

Yes! All Mintic products include a 2-year manufacturer warranty covering defects in materials and workmanship. If you want added peace of mind, you can upgrade to a lifetime warranty for a small additional fee. This protects your investment and ensures that any unexpected malfunctions are covered.

11. What is your refund policy?

We offer a 14-day refund guarantee starting from the date of delivery. If you are not completely satisfied, you can return the product for a full refund, provided it is:

  • In its original condition

  • Unworn or unused

  • With all original packaging, tags, and seals intact

Important: For hygiene and safety, items with opened seals or packaging (like toothbrush gelatines or sanitary wraps) cannot be returned.

Refunds are processed within 10 business days after we receive and inspect your return. Please note it may take additional time for your bank or credit card company to post the refund.

12. Tips for Maximizing Your UVC Sterilizer

  • Use regularly: Run a cycle after every few uses to maintain a clean toothbrush.

  • Keep it dry: Moisture can reduce UV effectiveness.

  • Avoid overcrowding: Only sanitize items that fit comfortably inside the chamber.

  • Combine with proper brushing habits: Regular sterilization works best when paired with good oral hygiene practices.